FAQ's

1. What products do you sell?

At PALMLING®, we currently offer the Collapsible Lunch Box 200ml, designed to be practical, reusable, and easy to carry.

2. Do you ship worldwide?

Yes, we ship to most countries worldwide. Standard delivery times are between 10 and 14 business days, depending on the destination.

3. Are there any customs fees or hidden charges?

No. All prices shown on our website are final. There are no hidden fees or additional customs charges for customers.

4. How long does it take to process my order?

All orders are processed within 24 hours after purchase. Once processed, you will receive an email with your tracking number.

5. How can I track my order?

You will receive a tracking number by email within 24 hours after your order has been processed. This tracking number can be used to monitor your shipment online.

6. What is your return policy?

If you are not satisfied with your purchase, you may request a return within 14 days of delivery. The product must be unused and in its original packaging. Please contact us at palmling@outlook.com before sending your item back.

7. How can I contact you?

You can contact us by email at palmling@outlook.com or by phone at +1 (213) 224-2888. Our customer service team responds within 24–48 hours, Monday through Friday.